Start : 16 May 2010 04:30 PM

End time : 20 May 2010 10:00 PM

Location : Held at One of the Five Star Hotels, Cairo, Egypt

Category : Lectures and seminars

Participants : 1 ( places still available)

Description : Keeping current and competitive has never been more challenging for customer contact centers as it is now; with the economy state, emerging competitors, global markets and continually evolving technologies. Still, well trained call center employees are at the heart of creating the competitive edge for any successful call center. As the voice of the company, call center representatives must be properly trained to handle the emotional and rational sides of their interactions to achieve high performance.

The Achieving Excellence workshop enables participants to achieve high levels of performance through developing positive attitude for service, skills of rapport building, active listening and questioning techniques, analytical skills in uncovering customers’ needs and solving their problems, and ability to manage stress. Furthermore, an effective agent needs to know how to multi-task, apply procedures and work in teams.